The information here relates to all the services provided by Luminous Limited, including the services by Naked Recovery Online (www.nakedrecoveryonline.com), Naked Marriage Online (www.nakedmarriageonline.com) and Naked Divorce (www.nakeddivorce.com).
Naked Recovery Online and our associated website programmes and live retreats of all descriptions require payment to secure your placement.
After a confirmation has been emailed to you, a courtesy hold requires payment within 5 working days to secure the reservation.
For places that have a waiting list, a 24 hour courtesy hold will be offered.
It is your responsibility to read and understand our cancellation policy before making a reservation to attend any of our live events or retreats.
Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please purchase travel cancellation insurance once you have made your reservation.
“Cancellation” is defined as not attending your scheduled Retreat or Live Event or Online Programme, including postponing or rescheduling.
“You” refers to the guest booking a retreate of any description by Naked Recovery Online and our associated websites.
“We” refers to Naked Recovery Online and our associated websites, including Naked Divroce, and Naked Marriage Online.
To join any of our live events or retreats, we strongly recommend that you purchase your own Travel Insurance.
Please be sure that your insurance policy covers you for all relevant ACTIVITIES you will be engaging upon on your retreat & TRIP CANCELLATION.
Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees.
With most agencies, insurance must be purchased within 14 days of making your reservation.
You can reschedule your live event, retreat or participation in any of our Online Supported programmes for any available time within 2 years from the purchase date, subject to availability with a minimum of 14 days notice (as much notice as possible is appreciated).
In the event that you provide less than 14 days notice you may forfeit your service without refund. Please refer to our guest cancellation policy.
An additional surcharge may be payable in the event that costs of delivering the service have incresed, such as for example in the event that accommodaton costs have increased if part of your package.
In the event that we have incurred significant fees such as accommodation, flights or other associated costs to deliver the service you purchased, then these costs will be deducted from your payments. Thus you may need to pay an additional surcharge for the service to be delivered at a later time.
We do not offer refunds for any reason. A portion of your payment may be used as credit for another retreat, live event or online programme to be taken within two years of your original start date.
We will also gladly transfer your credit to another guest. If you cancel your participation, depending on when you cancel, cancellation penalties may apply.
Fees are determined using the following schedule:
90 days before event
If you cancel more than 90 days before your retreat start date, 100% of your payment may be applied to another Retreat, Live event or Online Supported Programme.
60 - 89 days
If you cancel 60 – 89 days before your Retreat, Live event or Online Supported Programme start date, 75% of your payment may be applied to another Retreat, Live event or Online Supported Programme. You will forfeit 25% of the fees you paid.
15 - 59 days
If you cancel 15 – 59 days before your Retreat, Live event or Online Supported Programme start date, 40% of your payment may be applied to another Retreat, Live event or Online Supported Programme. You will forfeit 60% of the fees you paid.
14 days or less
If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment.
Exceptions to our policy cannot be made for any reason. We do not offer credit for a guest arriving late or leaving early. You must submit your signed Participant Agreement form within one week of booking or 90 days prior to your Retreat, Live Event or Online Programme start date, whichever comes first. Guests who fail to do so, may be subject to an automatic cancellation and the above policy will apply.
In the event that Naked Recovery Online or one of our associated websites need to cancel an event for any reason, you may transfer your full retreat payment to another retreat, or you may request a refund of your payment to us, constituting a full settlement.
Naked Recovery Online and our associated websites will not be held responsible for your expenses incurred in preparation for any cancelled retreat or live event, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.