This document is provided to provide clarity on our ethics of working
The information here relates to all the services provided by Luminous Limited, including the services by Naked Recovery Online (www.nakedrecoveryonline.com), Naked Marriage Online (www.nakedmarriageonline.com) and Naked Divorce (www.nakeddivorce.com).
1: Always conduct ourselves to the highest levels of ethics, integrity, accountability and responsibility.
2: Treat all clients and potential clients with absolute dignity, confidentiality and respect as free and equal individuals.
3: Maintain the good reputation of coaching and counselling.
4: Comply with both the spirit and the letter of any agreements made with clients, potential clients, and professional colleagues.
5: Make commercial agreements with clients and potential clients that are fair and will respect all parties to such agreements.
6: Represent true levels of status, title, competence and experience in order not to mislead, misrepresent or defraud.
7: Clearly state to clients and potential clients, the terms of any commercial agreement.
8: Make no unrealistic claims or implications of the services provided.
9: Obtain permission from any client or potential client before releasing their names as referees.
10: Respect the absolute rights of clients’ confidentiality except as expressly permitted by the client or potential client in writing or as required by law.
11: Recommend different coaches or resources when these will be more appropriate to the clients’ needs.
12: Do not offer professional information or advice that you know to be confidential, misleading or where the accuracy is beyond your competence to assess.
13: Avoid coaching minors (people who have not yet had their 18th birthday) without the express written consent of parent, guardian or teacher as appropriate.
14: Comply with all laws and by-laws of the United Kingdom. All Coaching services are governed by the laws and by-laws of the United Kingdom.
15: Ensure that all advertisements and promotional materials, whether verbal or written, are legal, decent, truthful, honest and in compliance with the requirements of the United Kingdom Advertising Standards Authority.
16: Make a copy of this Code freely available to clients if they request it.
Last updated: 5 May 2018